Ship Reviews
Based on 53 reviews
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My Cruise
December
Pros: Nice ship
Cons: Older ship showing signs of age
Recommended: Yes
The ship is very nicely maintained for its age. Once in a while an oder resembling a sewer like smell emanates from the toilet in the stateroom. It goes away with a few flushes.
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Consider the age demographics of this cruise line
October
Pros: Interesting itineraries
Cons: Caters to significantly elderly passengers
Recommended: No
The majority of passengers were elderly. Not just older, but significantly elderly. Significant number of passengers using mobility assist devices made tendering times excessively long in embarking and disembarking from tenders. Gangways onto ship extremely steep causing elderly to have difficulty in using them. On-board daily activities geared towards older passengers. Example: "adult coloring" and "paper folding" were offered daily. Evening entertainment very "amateur hour" with shows not appropriate for young children or people offended by semi-porno productions--several close to "X" rated Vegas style. This ship seemed to not handle rough seas as well as other ships I've been on in much rougher seas. I frequently felt I was going to be tossed out of bed with the ship rolling. Ship would travel very slowly (9 knots?) thus sea time between ports was excessive. Ship was very clean with friendly crew. As a solo passenger requesting a table for one expect a daily argument with the dining room maître di who will try his best to seat you at a table with other passengers. Food at all venues just okay, nothing outstanding.
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Enjoyable cruise and crew
September
Pros: Service
Cons: End of trip disembarking
Recommended: Yes
We really enjoyed the ship and crew- things were clean and the food was great! The only issue was the disembark fiasco on the last day- until then, I would have rated it very highly- unfortunately the lack of organization and ensuing crowds, w/o ANY direction from the crew really was awful- and was our last impression of an otherwise wonderful trip
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Staff
September
Pros: Excellent service, accommodating, knowledgeable
Cons: Not the Holland America I sailed on 8-10 years ago. There is a charge for certain high end foods which were previously included.
Recommended: Yes
Pinnacle staff is outstanding: Ljupcho, Elizabeth, Arjay, Thembi, Gede, Ganda….all of them are professionals. Smiles on their faces from the moment they see you to when you leave. They couldn’t do enough for you. I consider them friends. The cabin stewards, Irma and Ricky, were beyond helpful and very pleasant.
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Follow up
September
Pros: Everything was seamless, great staff.
Cons:
Recommended: Yes
This was our first cruise so we can’t compare it but we can’t imagine a better experience. Staff was professional, curious and efficient. The food was great at e every venue. Plenty of activities all day if you chose to participate, if not you are welcomed to hang out at the spa, gymnasium or pool.
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great time on Noordam
August
Pros: organized, friendly people, great food
Cons: none
Recommended: Yes
This was our first cruise so we had nothing to compare to, but we were very impressed with every aspect of our trip on Noordam. I suppose after 150 years, Holland America has perfected the organization required to manage nearly 2000 passengers. We were provided detailed information for every activity - embarkation, excursions, debarkation - so we always knew what to expect. Every member of the crew was friendly, and went out of their way to make us feel welcome. They were happy to tell their story - where they were from and how long they had worked for HAL. Our room stewards Andi & Salim were outstanding! We ate most meals at the buffet. There was a great variety for all tastes. We had one dinner in the main dining room, and one at the Pinnacle Grill. The steaks were cooked perfectly.
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Wonderful Ship and Service
August
Pros: Service and organization
Cons:
Recommended: Yes
Margaret and Geo, Guest Services Associates in the Neptune Lounge were outstanding. They were very professional, friendly and helpful. We really appreciated all their assistance!
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