Ship Reviews
Based on 11 reviews
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Rotterdam experience
February
Pros: Beautiful ship easy to get around on!
Cons: Not enough lounge chairs around indoor pool, small cabin bathroom
Recommended: Yes
Good variety of food in Lido Market. All staff were friendly and efficient. We enjoyed our meals and service in all the specialty restaurants. Great entertainment throughout the ship.
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Panama Canal Cruise
February
Pros: Clean, wonderful staff, food was good, helpful guest services
Cons: Internet was ok, excursions were too long and ok, too many days at sea
Recommended: Yes
The cruise was good and I would recommend it for those destinations. The average age was over 60, which was good because there were no rowdy crowds.
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Beautiful
January
Pros: Nearly new; nice rooms; very clean; good food; good entertainment
Cons:
Recommended: Yes
We had a really nice time on the ship.!
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Panama Canal
January
Pros: Food was very good, lots of choices, immaculate ship, friendly and courteous staff
Cons: If more than 1 device, needed to pay more.
Recommended: Yes
Disappointed that 1 internet package was not for all devices. Unless you were willing to switch all time. Irritating to me. Needed more than 1 time to learn about ports. Needed am and pm.
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Rotterdam Cruise
January
Pros: Beautiful ship. Friendly, efficient service. Good food & entertainment choices.
Cons:
Recommended: Yes
See Pros comments
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Holland America Line Rotterdam Ship
November
Pros: Awesome 1st class accommodations, Excellent Customer Service from Guest Services, Food Services &StewardExcellent food, Variety of Excellent Entertainment
Cons:
Recommended: Yes
We had a Great time and it was well worth it.
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Unfortunately, a disappointment. Willing to try again on non-Pinnacle class ships.
November
Pros: Wonderful service staff is great even though staffing reductions are evident. They still treat us like welcome guests in their home. Embarkation and disembarkation were very efficient and speedy.
Cons: Reduced service staff in all areas. No live music at cocktail hour, no hors d'oeuvres during cocktail hour, turndown is optional, numerous uncharges in the Main Dining Room and even alternative dining venues. Overall decor is not typical HAL. The MDR is poorly done, curved sections look like a fish ribcage, the light fixtures look like a poor Chihuly takeoff. Bronze medallion recipients no longer invited to Medallion presentation gathering.
Recommended: Yes
This was our tenth sailing with HAL and third on a Rotterdam (current & 2 on VR-O). It was very noticeable that HAL has made numerous cutbacks while adding surcharges in all dining venues. There was no Lincoln Center ever presented even though in its listed as a venue. Before we ever boarded the ship, we had three port changes due to "operational" issues. We would not have booked the cruise with the revised ports. While on board, we had another port change that was out of the control of HAL but dictated by Panama due to demonstrations in Colon. Safety was HAL's priority!!! HAL's Mariner program has two sections, stars that you get by spending more and moves you up the star level. The there is a Medallion program that is dedicated to ACTUAL sailing days not money spent. HAL decided that Bronze medallion recipients were no long worthy to be invited to the Medallion presentation. The bronze medallions are now delivered to your room, put on your bed or handed to you by your room steward. What a slap in the face. Medallions were returned to guest services since they don't mean anything. Our stateroom had lots of storage and comfortable. Great shower.
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